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Massage Matters


How does the membership work & what do I get?

Membership requires a commitment of one massage per month for 12 months.  With a membership you receive one massage per month at a discounted rate, allowance of one household member to get the same discount without the monthly commitment, access to the on-site Chiropractor/Acupuncturist at a discount and frequent offers and discounts from Massage Matters.

Is there an initial membership fee?

No! There is no initial membership fee.  Membership is gained by committing to one massage a month for 12 months at the discounted rate.

How does payment for the membership work?

Billing is done once a month on the day your cycle begins (the day of your first massage). Payment is made with your on-file credit card saved to our security secure software program.

Is my credit card going to be kept safe?

Yes! Massage Matters takes security very seriously, our software uses security features normally associated with online-banking.<br/>

Here are all the Techy stats:

  • Massage Matters uses software that comprehensively understands the security needs of cloud-based platforms and therefore ensures the Booker platform is PCI-DSS Level 1 audited. SSAE16 certified hosting facilities at Rackspace are combined with Secure Socket Layer (SSL) technology
  • Multi-layered network infrastructure –includes multiple redundant firewalls, routers, and switches
  • Data Security – An n-tier architecture – includes multiple redundant application servers, database nodes, and networking devices with data backed up nightly.
  • Access control via:
  • Account name
  • Unique username and password for each user
  • Role based security/access levels for each login
  • Location based IP Address locking
  • Multi-layered network infrastructure
What happens if I miss a massage one month?

Don’t worry! If you miss a massage it will get banked and you can use it in the future.

Is there a penalty to end the contract early?

In order to maintain a low cost on your monthly massages a commitment is required.  Therefore to deter improper membership use a fee of $20 for every month remaining in the 12 months will be charged for early cancellation.

How many massages are too many massages?

You CANNOT have too many massages!


Can anyone receive massage therapy?

Yes, massage therapy is appropriate for individuals of all ages, including infants, children, and the elderly; however, there are some conditions for which massage therapy is not appropriate.  A qualified Registered Massage Therapist (RMT) is trained to recognize these cases.

Is massage therapy a regulated health profession?

The practice of massage therapy is regulated under the Regulated Health Professions Act, 1991 (RHPA) and is therefore a Regulated Health Profession.  Only individuals who have completed the requisite training and have met the strict competency requirements of the College of Massage Therapists of Ontario (CMTO) can call themselves a “Massage Therapist” or a “Registered Massage Therapist”.

Do I have to remove all my clothing for a massage?

No.  Your comfort as a client is of the utmost to all Registered Massage Therapists, whether that is in the context of the clothing you wear or the treatment you receive. Registered Massage Therapists can provide important treatment whether you elect to remove any, some, or all of your clothing.  All RMTs are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment.  Your comfort and ability to relax is paramount to effective treatment.

Does massage therapy hurt?

As with many treatments affecting the soft tissue, there are times when massage therapy can cause some light discomfort but it is not harmful.   Discomfort usually diminishes and no technique of this nature is used without the therapist first discussing it with the client and obtaining your permission. A comfort scale will be established and the therapist will work to the client’s tolerance level. The client can stop or change the treatment at any time and Registered Massage therapists will modify their techniques to meet their client’s needs.

Is massage therapy covered under OHIP?

No. Massage therapy treatments are not covered under OHIP, regardless of whether the treatments are provided by a Registered Massage Therapist directly, by a physician or required by a physician.Massage therapy is covered under most Extended Health Coverage Plans through work.





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Massage Matters

97 George St, Toronto, ON