COVID-19 Precautions

It has been a long few months but we finally have the go ahead to reopen.  When we do open the doors, it is going to be a little different, but we are doing our best to make sure your experience is as close to normal as possible.  We are committed to the safety of our clients and staff and the following changes are to fulfill that commitment:

MOST IMPACTFUL CHANGES

  • ALL CLIENTS WILL BE REQUIRED TO WEAR A MASK DURING TREATMENT, please bring your mask with you to your appointment.  This rule is mandated by the Massage College and treatment cannot commence without one.  We will have a limited supply of masks at the clinic should you forget.
  • Pre-screen: the morning of your appointment you will receive a call/email to complete a quick pre-screen questionnaire related to COVID-19.
  • Cancellation Fees will be waived for any cancellations related to COVID-19.
  • If possible, please use the washroom prior to your visit with us.

 

OTHER CHANGES

  • We will have no more than 5 therapists on at a time to limit crossover of clients.  Not all therapists have returned to work yet; as they do we will be expanding the days and hours.
  • We have extended the Room Recovery Period between appointments to allow time to complete our increased disinfection protocol between treatments.
  • More appointment times have been made available to book, this is to create staggering of appointments to limit crossover of clients.
  • Hand Sanitizer will be throughout the clinic, please sanitize your hands at the top of the stairs before entering the clinic.
  • There will be limited seating in reception, please maintain social distancing, however we ask that you arrive at your appointment as close to your scheduled time as possible.
  • We have increased our cleaning protocols of our treatment rooms and common clinic areas.
  • We have begun using vinyl pillows for easier cleaning between treatments
  • We have implemented rotational sanitation procedures for all common surfaces, multiple times throughout the day.
  • Due to the requirement of wearing a mask during treatment, we unfortunately cannot complete any treatments to the face that would require removal of the mask.